BHP People – “the ultimate goal is to make research more accessible”

Pardeep Janjua, Research Data and Systems Officer at Sandwell and West Birmingham Hospitals, is the Trust’s first recipient of the BHP People recognition award.

We spoke to Pardeep about transitioning from pharmacy to data management, and the challenges and opportunities of scaling his work from SWB across the region more widely.

Q: Can you briefly run us through your career so far and how you came to work at SWB?

PJ: I began my career in clinical trials back in 2012, when I moved from main pharmacy into clinical trials pharmacy. At first, I wasn’t quite sure – clinical trials is a niche field – but after speaking with the team, I really liked the idea of being at the forefront of new medical treatments and I’ve never really looked back. The role provided a fantastic environment to build strong governance skills and develop a solid understanding of clinical trials, especially CTIMPs. Over the years, we started thinking about how to better monitor our performance and evolve our working practices. That led to the development of KPI monitoring and reporting tools, and eventually, Power BI dashboards.

From there, things really took off. During COVID, as many trials stopped, we took the opportunity to review our processes and developed innovative ways of reporting finance, which we showcased regionally and nationally. The natural next step for me was to expand that work beyond pharmacy and I briefly moved to Clinical Trials Facilitator, managing study set up.

However, my passion remained in systems and data to drive improvement. An opportunity came up to join SWB as the Research Systems and Data Officer, and it felt like a perfect fit – the role has given me the freedom to continue innovating, building real-time, practical tools to monitor and manage research activity. Ultimately, the aim is to help deliver research more effectively and efficiently, providing more opportunities for patients to access cutting-edge treatments and therapies.

Q: In your current role, what are some of the tasks and duties you’re involved in most frequently?

PJ: My core focus is on developing and maintaining data systems that support clinical research delivery. Building Power BI dashboards, working with data from EDGE, and transforming raw data into meaningful, real-time insights. These dashboards support a wide range of functions: monitoring study set-up; amendment workflows; tracking recruitment; governance; and research finance. Working with all teams engaged in research helps to ensure the data reflects their real-world processes and supports evidence-based decision making.

I am also currently leading a Black Country-wide initiative to scale our reporting platform across all local Trusts. I engage and support different teams across the patch – delivering training, understanding their unique working practices, and helping them embed use of the interactive reports they require. I’m also developing a shared governance framework for research data and reporting. Over the past eight months, we’ve made significant progress, developing a range of reports and working closely with stakeholders to create new processes, working instructions, and reporting methods where none previously existed. Much of this effort involves starting from scratch, which makes it a substantial undertaking.

The idea is that by sharing core elements across trusts, we can expand beyond the project’s initial scope to share best practice and continually evolve how we work. I’ve recently been asked to contribute to the national RDN working group on this.

Everything I do, whether locally at Sandwell or across the region, is geared toward building more efficient, transparent, and responsive systems improving how we deliver research. The ultimate goal is to make research more effective and accessible, offering more opportunities for patients to participate. This not only enhances patient care but also facilitates access to cutting-edge medical technologies, advancements, and treatments through research.

Q: Have you experienced any particular challenges in your role, and how have you overcome them?

PJ: One of the key challenges I’ve faced has been trying to implement new process and embed new systems approach. Whenever you’re introducing or integrating something new, it’s often difficult to showcase the benefits clearly.

Working across the wider region adds another layer of complexity as each Trust and site has its own nuances. The difficult part has been identifying how we develop a shared understanding of each process, how we can standardise core elements, and then how we embed that into working practice. I think we’ve made great strides – we’ve collaboratively identified where there are similarities in how we work and in key areas like finance, we’ve managed to create one shared core process.

Finally, ensuring our datasets are complete and accurate remains vital. We monitor data quality closely with a dedicated report and empower teams to manage their own data queries in real time, which helps spread workload and prevents data issues from building up.

Overall, data management in research is challenging, but through clear communication, collaboration, governance, and technical rigor, we are making meaningful progress, which is very rewarding.

Q: Collaboration seems central to your approach – how have you worked with clinicians, researchers and other colleagues to ensure your datasets and reports meet their needs?

PJ: Collaboration is key to all of the work we’ve done. We work closely with a wide range of stakeholders including clinicians, researchers, governance teams, delivery teams, support services, to develop systems and processes that enable them to carry out their usual working practices without adding extra burdens. The aim is to embed data collection naturally into their workflow so they don’t have to do additional data entry, while still providing relevant reports that deliver the insights they need in a format relevant to them.

Much of this work is done through close one-to-one collaboration – preferably in person because that’s how I truly understand what teams want and need. Regionally, across the Black Country, I engage regularly with governance facilitators, lead nurses, heads of research, finance teams, IT, BI teams, and information governance. For example, some reports have necessitated the need for submission of Data Protection Impact Assessments (DPIAs), so I ensure that all necessary teams are involved to support the longevity and smooth implementation of our project work. Embedding these processes at the trust level alongside other core services is crucial.

Take the finance teams, for example: we have worked closely with them on implementing a finance tool, uploading costing templates, recording finance data, and reporting it. The process is iterative, we develop the process, collect the data, produce the report, then refine it until it meets their needs.

I also attend specialty lead meetings when possible, providing report demos and updates, sharing the vision, and offering open access to certain principal investigators. Their feedback is invaluable and helps evolve the reports to deliver quicker and more relevant insights.

Without input from all stakeholders, the process simply couldn’t continue. Everyone plays a vital role in making the reports more relevant and ensuring we gain the insights needed for better evidence-based decisions.

Q: What advice would you give to someone weighing up their career options within clinical research?

PJ: For anyone looking to get into clinical research, I’d say it’s an amazing and exciting field. You’re truly at the cutting edge of medical technologies and treatments, contributing to innovations that can make a real difference in patient care.

That said, it’s also hard work. There’s a lot of vital work happening behind the scenes, teams working tirelessly to maintain studies, manage workloads, and keep everything running smoothly. But despite the challenges, it’s incredibly rewarding to be part of a culture and a team that’s driving advancements in healthcare.

Ultimately, the goal is to improve the experience and outcomes for patients across our trusts. Being able to contribute to that mission and see the tangible impact of your work is what makes clinical research so fulfilling.